KPMG Boxwood has worked with a range of Financial Services clients to transform their businesses not only improving performance, but increasing customer centricity and reducing regulatory risk.
The Financial Services industry is in turbulent times. Having recovered from a market crash, numerous scandals have regularly emerged to keep parts of the industry in a tarnished state.
The future of the industry is not clear. Regulation is increasing at a fast rate, with increased scrutiny and organised customer groups pushing harder than ever. New players are entering the market to leverage their extensive customer bases with alternative technologies. But many firms are grasping the opportunity to cut costs, improve their products and services and finally transform the proposition for customers.
We help businesses deal with a wide range of issues. Below are some examples of the type of transformation challenges we help our financial services clients overcome:
Rapid intervention delivered fundamental transformation at a global private bank.
A new agile global organisation structure for Travelex unlocked growth potential and saved costs for a previously regional based global business.
Shifting the culture from sales management to customer service filled the £18m hole in profit and built a more sustainable business for a leading commercial bank.