Consumer

KPMG Boxwood works with a broad range of consumer-centric organisations to deliver profitable growth. We help our clients identify and monetise the opportunities presented by today’s rapidly changing market.

Experts in:

  • Retail
  • Distribution
  • FMCG / Food
  • Hospitality & Leisure

The consumer industry is changing fast. Customers are savvier and more demanding, competition is fierce and increasingly global, and technology is enabling choice and convenience. All this change introduces cost, complexity and risk. However, with change comes opportunity. The challenge for businesses today is to simultaneously protect against the downside and seize the upside.

We work with ambitious leadership teams to answer critical business questions. The following are the challenges we encounter most often:

  • Designing and embedding a new customer value proposition
  • Engaging with the digital consumer and making money in the ‘omni-channel’ world
  • Expanding internationally or optimising the international portfolio
  • Extending or enhancing existing propositions to address new product categories or services
  • Optimising the operating model to save money or create capacity for growth

Matt Clark, Head of Consumer
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Case studies

Creating Enterprise Value through separation

Enabling a group of fashion brands to become independent from each other while simultaneously reducing costs and overcoming a distribution centre capacity constraint.

In-year savings of £60m.

We partnered with Carphone Warehouse to deliver growth and major organisational transformation. We simplified the business to reduce operating costs by 15%. A new operating model led to a further £30m in savings in the following financial year.

More than £1bn in new revenues over five years.

KPMG Boxwood was engaged to implement an ambitious expansion strategy for the fashion arm of a global retailer, designing and executing a multi-channel international expansion plan while continuing to grow the core UK business.

Transforming a proud legacy into a sustainable future at Arco.

Arco is a long-established leader in the workplace safety market – but their market was changing rapidly. Fierce competition from new players, rising cost pressures and changing customer expectations had seen growth decline significantly.