Unlocking potential in an underperforming media business.

Creating a vibrant media group from a disparate set of brands by implementing a new operating model that increased profitability, customer service and employee engagement.

Summary

A large UK media organisation was underperforming. It operated as a collection of brands with little integration, large inefficiencies and unclear accountabilities. A new CEO engaged Boxwood to drive a fundamental transformation.

We worked with the senior leadership team to restructure the organisation, engage its people and help the business deliver an improved and more consistent customer experience. The programme equipped the company to continue the change and achieve its considerable potential.

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“It has been a very challenging and successful six months. The Board are delighted with the huge progress made and I look forward to working with you to help us deliver the transformation we have embarked on.”Chief Executive Officer