We partnered with Carphone Warehouse to deliver growth and major organisational transformation. We simplified the business to reduce operating costs by 15%. A new operating model led to a further £30m in savings in the following financial year.
Over a sustained period of rapid growth, inefficiencies had crept into the Carphone Warehouse (CPW) operation. Early processes had scaled beyond their ability to keep track with their dynamic business, resulting in additional costs. In the face of a severe economic recession, CPW identified a need to reduce costs substantially and immediately. They engaged Boxwood to help them simplify the business and reduce costs. An ambitious target was exceeded with in-year savings of £60m. The creation of a new operating model led to a further £30m in savings in the following financial year.
“The programme run by Boxwood transformed CPW UK’s operations and culture in only 6 months. Operating costs were reduced by 15% during the year and the operating model was radically changed.”